This is a letter from a patient who is also in the medical industry. Thank you to our staff for their great care and attention given our patients!
October 29, 2011
Dear Dr. Rehnke,
I am writing this letter to compliment you and your staff on your patient care
and communication. When I am selecting a medical practice for myself or
my family, I pay close attention to the consistency of care from front to back.
This includes courtesy, organization, communication to the patient, and of
course, medical competency. I practice medicine in a busy, referral practice
and am also closely involved in the management of our staff. I am acutely
aware of what is involved in building a well-run medical team. The effort of
all team members is essential, but the tone is set by the clinician and their
example as they lead the team. I commend you on the image that your
practice presents. Your surgical skills and reputation are very well respected
in our medical community, but the consistency of your practice is equally
impressive. With my family’s medical care, I have been in many medical
offices and few are cohesive and consistent.
When I was considering cosmetic surgery, I evaluated three surgical
practices in the area. I wanted to let you know that you were the only one
of three surgeons who performed a complete breast exam on me. Also,
you were the only one who required complete blood work and EKG prior to
anesthesia. As a clinician who practices a high standard of medicine, this
was significant to me. These criteria also influenced my selection of your
practice for my procedures.
Often, as managers or owners of a medical practice, we hear the
complaints more than the compliments. More likely, your patients, when
they compliment you, are doing so based on their surgical results. I thought
you should also hear how your team performs, from the viewpoint of one of